WE SHIP WORLDWIDE! OUR PRICES INCLUDE ALL DUTIES & TAXES FOR MOST LOCATIONS (INCLUDING EU, UK & US).

Terms of Service

Michelle Massoura website and related services (“Michelle Massoura” or “We/Us”) are made available to you in accordance with the following terms. Please read them carefully before registering an account and/or placing an order. If you have any questions, please do not hesitate to email us at sales@michellemassoura.com.

 

Registration and account terms and conditions

To use some of the services or features made available to you by Michelle Massoura you may need to register for an account. When you register you are required to provide information about yourself that is true, accurate, current, and complete in all respects. Should any of your registration information change, please notify us immediately.

By using Michelle Massoura, you accept responsibility for all activities that occur under your account and you are responsible for preventing any unauthorised person from using your account.

The account password you create for your account should be unique and kept secure, and you must notify Michelle Massoura immediately of any breach of security or unauthorized use of your account.

Should you have any issues with your account or need any help in relation to it, please do not hesitate to contact us.

Please refer to our Privacy Policy for information about how we use your data.

Our Privacy Policy is part of these Terms of Service.

 

Images and Descriptions

Every reasonable care has been taken to ensure that the descriptions and images of Michelle Massoura products are accurate.

Digital photography has been used and, in some cases,colors may be slightly different in real life.

Moreover, please bear in mind that due to the handmade nature of the fabrication process and the natural materials used, each piece is unique and cannot be exactly identical with other pieces or with the photographs shown.

 

Pricing

Prices shown on Michelle Massoura are in EURO and, depending on the shipping destination, are inclusive of all applicable taxes and duties. Please refer to our Shipping & Returns Policy to see when the cost of taxes and duties is included in our prices.

Shipping costs will be calculated and displayed at checkout.

Michelle Massoura reserves the right to amend prices from time to time. The price applicable to your order will be the price indicated at the time your order is placed and accepted.

 

Orders

When you place an order with us, we will ask for your personal information that is necessary for delivering your order and communicating with you, usually your full name, address, telephone number and e-mail address. You will also be required to provide payment details. Please refer to our Privacy Policy for information about how we use your data.

By placing an order with us, you represent that you are at least 18 years old and that all information provided is valid and accurate.

Products purchased are for personal or gift use and should not be re-sold, used for commercial purposes or any other commercial benefit.

All orders are subject to acceptance and availability. Items in your shopping back or wish list are not reserved and may be purchased by other customers.

Michelle Massoura reserves the right to reject any order at its sole discretion.

 

Acceptance of your order

Once your order has been placed, you will receive an email acknowledging the details of your order. This email is not an acceptance of your order, just a confirmation that we have received it.

Acceptance of your order and completion of the sale contract between you and Michelle Massoura will be completed when we email you to confirm acceptance of your order and provide you with your receipt and shipping details.

The sale contract is concluded in Nicosia, Cyprus.

 

Payment

If you wish to place an order with Michelle Massoura, you will be redirected to a third-party payment processing platform (Link4Pay) to complete your purchase. Link4Pay provides a secured platform which adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council (PCI Level 1 Certified). PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We recommend that you read Link4Pay’s privacy policies and terms of service before completing your purchase.

Once you leave Michelle Massoura or you are redirected to a third-party website or application, you are no longer governed by our terms of service. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

 

Promotional Codes and Gifts

Promotion codes are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other promotion code or offers, and must be redeemed by the date published, if provided.

Where we offer to provide and/or provide goods without specific charge to you, then they are deemed to be gifts, and accordingly, there is no contractual nor other obligation upon us in respect of those goods.

 

Right of withdrawal

You have the right to withdraw from the sales contract within 14 days from delivery without giving any reason.

The withdrawal period will expire after 14 days from the day after you receive your order.

To exercise the right of withdrawal, you must inform us of your decision to withdraw by an unequivocal statement by email at sales@michellemassoura.com.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

The right of withdrawal is not available for personalised and/or customised orders and/or products made to the consumer’s specifications

Effects of withdrawal

If you withdraw from your sales contract, we shall reimburse to you all payments received from you. The cost of return shipping will be deducted from your refund. For orders outside the EU, shipping costs, duties and taxes are usually non-refundable. However, you may be able to recover these by contacting your local customs bureau or by hiring a customs broker. Please do not hesitate to contact us for more information or clarifications.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

You shall return cancelled orders to: Michelle Massoura Fine Jewellery, 32 Stasikratous, Suite 602, 1065 Nicosia, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from the sales contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

All products must be returned in a new and unused state, in perfect condition, with all protective materials in place and in their original packaging. We shall withhold reimbursement until we have received the goods back and we confirm that they are in conformity with the aforesaid conditions. We may make a deduction from the reimbursement for loss in value of any goods supplied.

 

Shipping & Returns

Please refer to our Shipping & Returns Policy for further information on delivery, returns and exchanges, repairs and replacements.

Our Shipping & Returns Policy is part of these Terms of Service.

 

Intellectual property rights

Your use of Michelle Massoura grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to its contents (which includes any graphics, photographs, including all image rights, sounds, music, video, audio or text on this website).

Any reproduction or redistribution of such content and any copying of Michelle Massoura designs is illegal and prohibited. Moreover, you may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, data mine or sell any such content and/or any software, products, or services contained within www.michellemassoura.com.

You may not use www.michellemassoura.com or any of its content to further any commercial purpose, including any advertising or advertising revenue generation activity.

 

Complaints and Governing Law

These terms of service with all our policies and procedures will be governed by and construed in accordance with Cypriot law and the Cypriot Courts will have exclusive jurisdiction over any dispute.

In the event of a dispute arising out of or in connection with these Terms of Service, then you agree to attempt to settle such dispute by engaging in good faith with us in a process of mediation before commencing litigation.

If you have a complaint, please email us at sales@michellemassoura.com providing full details. We are always here to answer all questions and provide a pleasant experience.